Tooting Man And Van Terms and Conditions

These terms and conditions set out the basis on which Tooting Man And Van provides domestic and commercial moving services, including a man and van service, furniture transport, collection and delivery, and related handling support. By making a booking, the customer agrees to be bound by these terms. They are designed to make the booking process clear, establish fair payment rules, explain what happens if plans change, and set out the responsibilities of both parties before, during, and after the service.

The agreement applies to all work carried out by Tooting man and van, whether the job is a single-item collection, a flat move, part-load transport, or a full day hire. These terms should be read carefully before confirming any service. In these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refer to the person making the booking or paying for the service.

If any part of these terms is unclear, the customer should ask for clarification before the booking is confirmed. By proceeding with a reservation, the customer confirms that they have authority to accept these terms on behalf of all persons and businesses involved in the move. Any special requests must be agreed in advance and may affect the final price, timing, or suitability of the service.

Booking Process

Bookings for the Tooting man with van service may be made by phone, email, online enquiry form, or any other method offered at the time of quotation. A booking is not confirmed until we have accepted the request and provided a clear confirmation of the date, time window, service type, and estimated or fixed price. Availability is limited and subject to change, so the customer should ensure that all relevant details are correct when requesting the service.

The customer must provide accurate information about the items to be moved, access conditions, loading points, parking restrictions, property type, number of floors, lift availability, and any items that may require special handling. This information is essential for the planning of the job. If the details provided are incomplete or inaccurate, we may revise the quotation, adjust the vehicle size or staffing level, delay the service, or cancel the booking where necessary.

The customer is responsible for ensuring that they, or an authorised representative, are present at the agreed collection and delivery points unless we have agreed otherwise in writing. If keys, permits, codes, or access instructions are required, these must be supplied in advance. Delays caused by missing information, restricted access, or late arrival by the customer may result in additional charges or a reduced service window.

Pricing and Payments

All prices are based on the information supplied at the time of booking. Quotations may be fixed or estimated depending on the complexity of the job, travel distance, waiting time, access conditions, and the amount of labour required. A fixed quotation will only apply to the items and circumstances described at the time it was issued. If the job differs from the original description, the price may be amended before work continues.

Unless otherwise stated, payment is due immediately upon completion of the service. We may require a deposit, card authorisation, or advance payment to secure a booking, especially for larger moves or high-demand dates. Accepted payment methods may vary, and any transaction fees charged by third-party providers may be added where permitted by law. If payment is not received when due, we may retain goods in accordance with applicable legal rights or suspend further services.

Any additional charges will be explained where practical before they are incurred. These may include charges for waiting time, extra labour, difficult access, carrying items over long distances, parking penalties caused by the customer’s instructions, tolls, congestion-related costs where applicable, or disposal fees for waste handled in compliance with law. We will act reasonably when calculating such charges and will not apply them unfairly.

Cancellations, Rescheduling, and Delays

The customer may cancel or reschedule a booking, but notice should be given as early as possible. If cancellation is made within a reasonable period before the scheduled service, no fee may be charged or only a partial cancellation charge may apply, depending on the resources already allocated. Where a deposit has been taken, it may be non-refundable if the cancellation occurs after the point stated at booking or if significant preparation work has already begun.

If the customer is not ready at the agreed time, or if the job cannot proceed because of access problems, missing information, unpaid balances, or unsafe conditions, we may treat the booking as cancelled or delayed by the customer. In such cases, waiting time, wasted journey costs, or rebooking charges may apply. We will always seek to act fairly and proportionately.

If we need to cancel or rearrange due to operational issues, vehicle problems, staffing shortages, severe weather, road closures, or any other event outside our reasonable control, we will notify the customer as soon as possible and offer an alternative date or time where available. We will not be liable for losses caused by such changes except as required by law.

Customer Responsibilities

The customer must ensure that all goods are properly packed and suitable for transit unless packing has been agreed as part of the service. Fragile items should be protected with appropriate materials, and disassembled furniture should be clearly labelled where necessary. The customer should remove or secure any loose contents from drawers, cabinets, appliances, or boxes unless we have expressly agreed to handle them.

It is the customer’s responsibility to ensure that items are lawful to transport, not prohibited, and not dangerous unless disclosed and accepted in advance. The service may be refused for items that are illegal, hazardous, or likely to cause injury or damage. We may also decline to move items that are excessively heavy, unstable, contaminated, or unsuitable for safe manual handling.

Where parking arrangements are necessary, the customer must take reasonable steps to secure appropriate access or permissions. If parking fines, penalties, clamping charges, or enforcement costs arise because suitable arrangements were not made, the customer will be responsible for those costs unless the issue was caused solely by our negligence. The customer should also ensure that the intended delivery location is ready to receive the items.

Liability and Damage

We will take reasonable care when handling, loading, transporting, and unloading items. However, liability is limited to losses directly caused by our negligence or breach of contract, and only to the extent permitted by law. We will not be responsible for indirect or consequential losses, including loss of profit, missed appointments, emotional distress, or business interruption, unless such exclusion is not permitted.

We are not liable for damage resulting from poor packing, pre-existing defects, wear and tear, unsuitable access, hidden weakness in furniture, or the customer’s own handling instructions. Customers are encouraged to photograph valuable or fragile items before the move and to inform us in advance of anything that requires extra care. Any claim for loss or damage should be reported as soon as reasonably possible and, where practical, before the service is completed.

Where we are found liable, our responsibility will usually be limited to the reasonable repair cost, replacement value, or the amount recoverable under any applicable insurance arrangement, subject to the evidence provided and the terms of cover. Customers must take reasonable steps to minimise loss. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Waste Regulations and Disposal

If the service includes removal or disposal of unwanted items, the customer must be clear about what is to be taken away. Waste handling will only be carried out in line with applicable UK waste regulations. We will not accept responsibility for items that should not be placed in general waste streams, and we may refuse any material that is illegal, hazardous, contaminated, or not disclosed in advance.

Where we collect waste or unwanted goods, we may transfer them only to authorised facilities or licensed disposal routes. The customer must not ask us to dispose of regulated items unlawfully or to avoid proper fees, documentation, or disposal procedures. Any waste transfer paperwork, receipts, or records required by law may be completed and retained in accordance with legal obligations.

If the customer asks us to remove items that may fall within special waste categories, such as electrical equipment, liquids, batteries, paint, sharps, or materials requiring controlled handling, this must be discussed before the job starts. Additional charges may apply, and the service may be refused if safe and lawful disposal cannot be arranged. The customer remains responsible for disclosing the nature of all waste accurately.

Insurance, Access, and Force Majeure

We may hold insurance appropriate to the nature of the service, but insurance cover does not create any guarantee beyond the scope of these terms. The customer should arrange their own cover where they consider it necessary, particularly for valuable or sentimental items. Insurance claims may require evidence of value, condition, packing, and the circumstances of the loss or damage.

We are not responsible for delays or failure to perform caused by events beyond our reasonable control. These may include accidents, adverse weather, traffic disruption, strikes, government restrictions, emergency closures, power failures, or other unavoidable events. In such cases, our obligation is limited to rescheduling where reasonably possible. We will not be liable for resulting costs unless the law says otherwise.

Any lifting, carrying, or maneuvering requested by the customer will be assessed for safety. We reserve the right to refuse any task that could expose staff, property, or goods to unreasonable risk. The service may also be paused if weather, access, or environmental conditions make it unsafe to continue. Safety decisions made in good faith will not be treated as a breach of contract.

Complaints, Governing Law, and General Provisions

If the customer has a complaint, they should raise it promptly with clear details so that we can investigate and, where appropriate, seek a fair resolution. Any claim should include the date of the service, the items involved, and supporting evidence. We aim to deal with concerns professionally and in a timely manner, but no delay in responding will waive any rights unless agreed in writing.

These terms are governed by the laws of England and Wales. Any dispute arising from or in connection with the service, these terms, or any quotation shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any term is found to be invalid or unenforceable, the remaining terms will continue in full force and effect.

We may update these terms from time to time to reflect changes in law, regulation, or operational practice. The version in force at the time of booking will normally apply to that booking unless a change is required by law. By proceeding with a booking for the Tooting man and van service, the customer confirms acceptance of these conditions and agrees to cooperate in good faith so the service can be completed safely, lawfully, and efficiently.